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Returns

Cancellation Policy & Cancellation Form

Consumers have the right of withdrawal under the following conditions, whereby a consumer is any natural person who enters into a legal transaction for purposes that can predominantly be attributed neither to their commercial nor their self-employed professional activity:

A. Cancellation Policy

Right of Withdrawal: You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, takes possession of the last goods.

To exercise your right of withdrawal, you must inform us (Marcel Halbeisen, Feldstraße 14b, 6812 Meiningen, Austria, Tel.: 06643172139, Email: notbasicsocial@gmail.com) by means of a clear statement (e.g., a letter sent by post or email) of your decision to withdraw from this contract. You can use the attached sample withdrawal form, but this is not mandatory. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of Withdrawal: If you withdraw from this contract, we shall reimburse you all payments received from you (excluding shipping costs and additional costs - which you must bear yourself), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us without undue delay and in any event not later than fourteen days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of fourteen days has expired. We will bear the cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the goods. No discounted items will be accepted as returns

General Notes:

Please avoid damaging and contaminating the goods. Please return the goods in their original packaging with all accessories and all components of the packaging to us. If you no longer have the original packaging, please ensure adequate protection against transport damage with suitable packaging. 2) Please do not send the goods back to us unfree. 3) Please note that the above points 1-2 are not a prerequisite for the effective exercise of the right of withdrawal.

B. Withdrawal Form

If you want to withdraw from the contract, please fill out this form and send it back to us.

Marcel Halbeisen, Feldstraße 14b, 6812 Meiningen, Austria, Email address: notbasicsocial@gmail.com

Please fill out the form below to initiate your return. All fields marked with an asterisk (*) are required.

Personal Information

  • *Full Name: _______________
  • *Email Address: _______________
  • *Phone Number: _______________
  • *Order Number: _______________

Item(s) to Return

  • *Product Name/Description: _______________
  • *Product SKU/ID: _______________
  • *Quantity: _______________

Reason for Return

*Please select the reason for your return:

  • Wrong Size
  • Wrong Item Shipped
  • Defective Item
  • Item Not as Described
  • Changed My Mind
  • Other: _______________

Additional Comments (optional):




Return Shipping Information

  • *Return Address:
Marcel Halbeisen
Feldstraße 14b
6812 Meiningen
Österreich
_______________